Returns & Exchanges
At Goose Creek, we want you to be completely satisfied with your fragrance experience. If you are not happy with your purchase, you may return new, unused items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer support team with your order number and the specific items you wish to return to receive a Return Authorization.
Pack Securely
Place the unused candles in their original packaging, ensuring they are well-cushioned to prevent breakage during transit.
Ship the Package
Affix the provided shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing